Privacy Policy

Last updated: May 2026

Quest Mingle Studios Ltd ("we", "us", or "our") operates questmingle.com (the "Site"). This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have. For information about the specific cookies we use, please see our separate Cookie Policy.

1. Who We Are

We are Quest Mingle Studios Ltd, the operator of Quest Mingle — a free-to-play social casino entertainment platform. Our registered office is at 264 Forest Street, Bristol, BS5 6TZ. Our company registration details are: 19110384. You can reach us at support@questmingle.com.

2. Data We Collect

We collect a minimal set of personal data:

• Account data (optional): if you create a free account, we store your chosen username and email address.
• Usage data: pages visited, game sessions played, browser type, device type, and general geographic region (country/city level — not precise location). This data is collected via Cloudflare Web Analytics in an aggregated, anonymised form.
• Contact data: if you email our support team, we retain the correspondence to resolve your query.
• Technical data: IP address (processed transiently by Cloudflare for security purposes and not stored by us beyond standard log retention), browser locale, and device screen resolution.

We do not collect payment information. Quest Mingle is entirely free — no purchases, no deposits, and no financial transactions of any kind.

3. How We Use Your Data

• To provide and improve the Quest Mingle gaming experience.
• To respond to support queries sent to our team.
• To understand how visitors use the Site so we can fix bugs and prioritise features.
• To protect the security and integrity of the platform (fraud prevention, abuse detection).
• To comply with legal obligations applicable to us in the United Kingdom.

We do not use your data for automated profiling, real-money marketing, or personalised advertising without your explicit consent.

4. Legal Bases (UK GDPR)

We process your personal data on the following lawful bases: legitimate interests (for security, analytics, and service improvement); contract (to fulfil the service when you create an account); consent (for optional analytics cookies — see Cookie Policy); and legal obligation where required by law.

5. Cookies and Similar Technologies

We use cookies and similar technologies (local storage, session storage) to keep the Site running and to understand visitor behaviour. For a full breakdown of every cookie category, its purpose, duration, and how to manage your preferences, please read our Cookie Policy.

6. Data Retention

Account data is retained for as long as your account is active, plus 12 months after deletion to resolve disputes. Support correspondence is retained for 24 months. Anonymised analytics data has no set deletion schedule because it contains no personal identifiers. You may request deletion of your personal data at any time (see Section 8).

7. Data Sharing

We do not sell your personal data. We share data only with:

• Cloudflare, Inc. — for CDN delivery, DDoS protection, and privacy-friendly analytics. Cloudflare processes data under a Data Processing Addendum consistent with UK GDPR.
• Email service providers — to deliver transactional emails if you have an account.
• Legal authorities — only when required by applicable law or court order.

8. Your Rights

Under UK GDPR you have the right to: access the personal data we hold about you; rectify inaccurate data; request erasure ("right to be forgotten"); restrict or object to processing; and data portability. To exercise any of these rights, email us at support@questmingle.com. We will respond within 30 days. If you are unhappy with how we handle your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

9. International Transfers

Cloudflare may process data on servers located outside the UK/EEA. Where such transfers occur, Cloudflare relies on Standard Contractual Clauses or equivalent safeguards approved by the UK ICO.

10. Children

Quest Mingle is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe we have inadvertently collected data from a minor, contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will note the revision date at the top of the page. Continued use of the Site after changes constitutes acceptance of the updated policy.

12. Contact

For privacy-related questions, contact Quest Mingle Studios Ltd at support@questmingle.com. Our registered office is at 264 Forest Street, Bristol, BS5 6TZ.